Throughout his career, Nicolas François has supported some of the most demanding establishments in the luxury sector in their quest for relational excellence. Here are some of the collaborations that have marked his journey.

D Maris Bay — +10 quality score points in 3 seasons of support

Context D Maris Bay is a luxury resort in Turkey, committed to a service excellence approach measured by the international LQA (Leading Quality Assurance) standard, used by the world's largest hotel brands.

Mission accomplished Support conducted over 3 seasons, totaling 21 weeks, with 700 employees and 35 department heads:

Co-creation of service values and emotional markers specific to the establishment.

Creation of visuals and managerial tools to anchor these markers in the daily lives of the teams.

Identification and optimization of customer and employee journeys, point of contact by point of contact.

Training of all 700 employees in service excellence "D Maris Bay version."

Managerial coaching for the 35 department heads.

Regular operational audits to measure progress.

Result Creation and updating of the emotional markers book, now a reference tool for the establishment, and an increase in the LQA score of +10 points, bringing the establishment beyond 91/100.

LUX* Grand Baie — Maintain Forbes 5-star excellence through team commitment

Context LUX* Grand Baie is a 5-star resort in Mauritius, distinguished by the Forbes Travel Guide ranking — a recognition that requires a constant level of excellence, upheld every day by all teams.

Mission accomplished Three missions conducted over a total of 6 weeks, combining:

An operational audit to objectively assess the experience actually lived by the customer.

The creation of emotional markers with the teams, to anchor distinctive service moments aligned with the brand identity.

A training program in Relational Excellence for all relevant employees.

Result Birth of the Ambassadors group, internal relays of the service culture on a daily basis, and maintenance of the Forbes 5-star distinction.

Erik Perey

Craftsman of Interpersonal and Managerial Excellence, Co-founder of Luxury Attitude, 20+ years of experience in the luxury sector, Author of several books.

I had the chance to accompany Erik on some great missions. His knowledge and approach have proven themselves and are completely aligned with my values. Humanity in the service of Humanity.