Nicolas FRANCOIS Leadership in luxury: embody before asking Leading a team in an exceptional environment imposes a particular requirement: that of constant exemplarity. One cannot ask a collaborator to embody service values that their own manager does not live... Jul 10, 2026
Nicolas FRANCOIS Customer experience is not decreed, it is built In luxury hospitality, there is much talk about customer experience. We modernize the design of rooms and the lobby, we offer exquisite tableware, we print cards, we invest in technology, we focus on ... Jul 10, 2026